📦 Orders & Shipping
Where do you ship from?
All our products are made to order and fulfilled by our production partner Printify. Orders are shipped from the nearest available fulfillment center, mainly within the United States or internationally depending on the product.
How long does order processing take?
Order processing usually takes 2–5 business days. This includes production and quality checks before shipping.
How long does shipping take?
Shipping times vary by destination:
- United States: 3–7 business days
- International: 7–15 business days
Please note that delivery times may vary during holidays or high-volume periods.
How can I track my order?
Once your order ships, you will receive a tracking number by email.
You can also track your order by logging into your account:
👉 My Account → Orders → Track Order
🔁 Returns & Refunds
Do you accept returns?
Since our products are made to order, we do not accept returns for buyer’s remorse or size selection errors.
What if my item arrives damaged or incorrect?
If your item is damaged, misprinted, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
We will gladly offer a replacement or refund at no additional cost.
How long do refunds take?
Approved refunds are processed within 3–5 business days and may take additional time to appear depending on your payment provider.
📱 Products & Customization
Are your products customizable?
Yes. Many of our products are custom-printed. Please double-check all customization details before placing your order.
Will the colors look exactly like on screen?
Colors may vary slightly due to screen settings and printing processes. Minor variations are normal and not considered defects.
👤 Account & Payments
Do I need an account to place an order?
You can check out as a guest, but creating an account allows you to:
- Track orders easily
- View order history
- Manage your details faster
What payment methods do you accept?
We accept secure payments through major providers such as credit/debit cards and other options available at checkout.
📩 Contact & Support
How can I contact customer support?
You can reach us anytime at:
📧 support@novagearshop.com
or through our Contact Us page.
When will I receive a response?
We usually respond within 24–48 business hours, Monday to Friday.
🔐 Security & Privacy
Is my personal information safe?
Yes. We take your privacy seriously and only use your information to process orders and improve your shopping experience.
Please review our Privacy Policy for more details.