At NovaGear Shop, we work with trusted print-on-demand partners (including Printify) to create and ship products specifically for each customer. This allows us to offer unique, made-to-order items while maintaining high quality standards.

Please review our shipping policy below.

1. Processing Time

All products are made to order.

  • Processing time: 2–7 business days
  • This includes printing, quality checks, and packaging.
  • Processing time does not include shipping time.

During peak seasons or promotions, processing times may take slightly longer.

2. Shipping Time & Delivery Estimates

Shipping times vary depending on the destination and shipping method selected at checkout.

Estimated delivery times (after processing):

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • International: 10–20 business days

Please note that delivery times are estimates and may be affected by customs delays, carrier issues, or high-volume periods.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Product type
  • Destination
  • Shipping method

All applicable shipping fees will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 24–48 hours to update after shipment.

5. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs fees, import duties, or taxes required by their country.
  • NovaGear Shop is not responsible for delays caused by customs clearance.

6. Incorrect Address & Undeliverable Packages

Please ensure your shipping address is accurate at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses.
  • If a package is returned due to an address issue, additional shipping fees may apply to resend the order.

7. Lost or Delayed Packages

If your order is significantly delayed or appears lost:

  • Please contact us at support@novagearshop.com
  • We will work with our shipping partners to resolve the issue as quickly as possible.

8. Contact Us

If you have any questions about shipping, feel free to contact us:

📧 Email: support@novagearshop.com
🌐 Website: www.novagearshop.com